The AWS Support App in Slack is now available to all customers with Business, Enterprise On-ramp, or Enterprise Support at no additional charge. They can also easily search previous cases to find recommendations and solutions and instantly share those details with all team members without having to switch applications. When creating, updating, or monitoring a support case status, your team members keep up to date in real time. With the AWS Support App in Slack, you can integrate AWS Support into your team workflows to improve collaboration. You can then search for, respond to, and participate in group chats with AWS Support engineers to resolve support cases from your Slack channels. Today we are announcing the new AWS Support App, which enables you to directly manage your technical, billing, and account support cases, increase service quotas in Slack, and initiate a live chat with AWS Support engineers in Slack channels. However, AWS Support customers had to switch applications from Slack to the AWS Support Center console to access and engage with AWS Support, moving them away from critical operation channels where essential group communications take place. AWS Chatbot processes AWS service notifications from Amazon Simple Notification Service (Amazon SNS) and forwards them to your Slack channel or Amazon Chime chat rooms so teams can analyze and act on them immediately, regardless of location. DevOps engineers have increasingly moved their monitoring, system management, continuous integration (CI), and continuous delivery (CD) workflows to chat applications in order to streamline activities in a single place and enable better collaboration within organizations.įor example, AWS Chatbot enables ChatOps for AWS to monitor and respond to operational events.

ChatOps speeds up software development and operations by enabling DevOps teams to use chat clients and chatbots to communicate and run tasks.

Slack on aws